Masonry Accessories E-Store Policy
Welcome to the Masonry Accessories Inc. E-Store. We’re committed to providing you with quality products, fast service, and transparent policies to make your shopping experience smooth and dependable.
Ordering
Orders can be placed online 24/7 through our secure checkout system. Once an order is placed, you will receive a confirmation email with your order details.
If you need to make changes to an order, please contact us within 2 hours of purchase, during our regular business hours Monday-Friday, 7:00 AM – 4:00 PM EST. If placed out of office hours, and you need something changed, email us at estore@masonacccess.com as soon as possible so we can address it when our team returns to the office. Once an order has been processed or shipped, we are unable to make changes.
Payment processing
We accept all major credit cards (Visa, MasterCard, American Express, Discover). All transactions are processed securely. Sales tax will be applied to orders shipped within states and counties where required by law.
If you are a tax-exempt business, please contact us before placing your order to provide your exemption certificate.
When you place an E-Store order with MasonAccess, a hold will be placed on your credit card. The final charge will be processed once your order is packaged and shipping costs are confirmed. You will be contacted for authorization if the final shipping charges exceed the estimated amount in the E-Store. If the charges are equal to or less than the estimate, this will be reflected on your account without additional communication.
Should your credit card payment be declined or fail, we will be unable to process your order. We will make every effort to contact you to arrange an alternative payment method.
Our E-Store accepts credit cards and other forms of electronic payment only. Net 30 customers who wish to place an order should call 800.924.6802, email sales@masonaccess.com, or visit masonaccess.com to fill out our Project Request Quote Form.
Shipping Disclaimer
MasonAccess aims to ship orders within one business day. Online orders placed after 1:00 pm ET usually ship the next business day (e.g., a Friday afternoon order ships Monday). For same-day shipping on orders placed after 1:00 pm ET, please contact MasonAccess, and we will try our best to assist you. Next-day shipping orders placed before 1:00 pm ET for in-stock items are typically shipped the same day. Next-day shipping does not include Saturday delivery (e.g., a Friday afternoon order with next-day delivery ships Monday and arrives Tuesday). For Saturday delivery, please call MasonAccess; additional fees will apply.
Shipping Methods
We offer standard and expedited shipping options via UPS
Shipping Area
Currently, we ship within the U.S. only. For bulk orders or international inquiries, please contact us directly.
Tracking
A tracking number will be sent to you via email once your order ships.
Shipping delays due to weather, carrier issues, or holidays may occur and are outside our control.
Return Policy
Should you need to return an item, please consult our Return Policy and contact our team. They will assist you in determining if your item is eligible for a return.
Authorized Return Period
Kindly inspect your order upon receipt. A 30-day return period from the invoice date is provided for most items; however, returns submitted thereafter will not be accepted for processing.
Restocking Fee
Returns require prior authorization via email from a MasonAccess representative. A restocking fee applies to all returns unless a waiver is authorized by a team member. Unauthorized returns will not be accepted. Returned items must be in original, unused condition, including all original packaging, warranty cards, and manuals. Used items are not eligible for return.
Damaged Merchandise
MasonAccess is not liable for damage to merchandise resulting from customer misuse or failure to adhere to owner’s manual instructions. We do not accept returns for items damaged due to customer misuse or negligence.
Credits, Refunds and Exchanges
Returned items are not eligible for cash refunds. Instead, a credit for the returned item(s) will be applied to the original credit card account.
Shipping Charges
Shipping fees are non-refundable. Return credits will not include the original shipping costs. Customers are responsible for all return shipping charges.
Exchanged Merchandise
Exchanged items are not eligible for further exchange or credit.
Return Procedure
To return an item purchased within the last 30 days, call MasonAccess at 800.924.6802 (Monday – Friday, 7:00 AM to 4:00 PM EST) for authorization. Have your invoice number ready if possible. Securely pack all return items (original packaging can be used) and ship them to the address provided by MasonAccess using an insured and trackable shipping method like UPS or FedEx. Return shipping costs are the customer’s responsibility. Include a copy of your invoice and keep the original for your records. Returns must be received within 10 days of authorization and must be in original, unused condition with all original warranty cards and manuals intact. Do not tape or damage the manufacturer’s original product cartons.
Ship approved returns to:
MasonAccess
ATTN: Returns Department
43300 Seven Mile Road
Northville, MI 48167
Warranties
MasonAccess provides full manufacturer warranties with all merchandise. Customers are required to complete and mail in the warranty cards. For any warranty repairs or replacements, please contact your local authorized service center. If assistance in contacting the manufacturer is needed, our team can provide further information.
Lost or Damaged Packages
Upon receiving your order, please inspect it immediately. Do not sign for a package without fully inspecting the contents if it appears damaged. All items damaged during shipping are insured. If an item is damaged, contact UPS within 24 hours or call our team. If your order hasn’t arrived within two weeks, please contact us as it may be lost in transit. You can track your order at www.ups.com using the tracking number we provide.
Product Availability & Pricing
We strive to keep our inventory accurate. If an item you ordered becomes unavailable, we’ll notify you promptly and offer a refund or alternative.
Prices are subject to change without notice. We are not responsible for typographical errors or incorrect pricing due to system errors.
Privacy Policy
We respect your privacy and do not sell or share your personal information. Your data is used solely for processing orders, shipping, and communication related to your purchase.
For details, please review our full Privacy Notice
Customer Service
MasonAccess team members are available by phone Monday-Friday, 7:00 AM – 4:00 PM EST. Call toll-free: 800.924.6802 or MI local 248.988.4200 / FL local 407.839.4321
Terms of Use
By using our website and placing an order, you agree to comply with our terms and conditions. We reserve the right to update these policies at any time.
For details, please review our full Terms of Use policy.
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Policy updated January 23, 2026